UBI NETWORK – T&Cs – V9 – 08/12/2025
SIRET 93186858200012 – EVTC 974240031 – T3P booking-centre register No. 14734304
These General Terms and Conditions of Sale (hereinafter "T&Cs") set out the rights and obligations of UBI NETWORK (hereinafter "the Seller") and of any natural person of legal age acting for personal purposes (hereinafter "the Customer") in connection with the sale of services for the transport of persons and their luggage in vehicles not exceeding 9 seats including the driver, offered by the Seller in Réunion Island.
These T&Cs may be consulted at any time or attached to any quotation or contract. By placing an order, the Customer accepts these T&Cs without reservation.
The transport services offered for sale, described and presented, fall under regulated activities requiring registration on various registers and the taking out of professional civil liability insurance to cover the activity of arranging the transport of persons for consideration.
In this respect, UBI NETWORK, whose main activity is that of a T3P BOOKING CENTRE, is registered on the register of booking centres kept by the MINISTRY OF TRANSPORT under file number 14734304 and ensures the compliance of the transport companies that will carry out the transport under subcontracting agreements.
The transport services offered:
UBI NETWORK may, where applicable, respond to more specific requests. The customer must get in touch by phone at +262 692 914 401 or by email at contact@transfert-aeroport.re
UBI NETWORK may only sell the transport of persons and their luggage. During excursions, we may call to book the restaurant or activity of your choice, but we may under no circumstances include the price of other services in the transport price.
UBI NETWORK is obliged to carry out the ordered transport provided that the booking has been validated by UBI NETWORK and the customer, and payment has been made by the customer and acknowledged by UBI NETWORK.
The booking is not effective until the customer has received validation by email or SMS and has paid the amount allowing the booking/order to be definitively taken into account.
UBI NETWORK will do everything possible to provide the transport under the conditions agreed with the customer, at the date, time and place of pick-up and drop-off shown on the prior booking, based on the information provided by the customer.
Save by express exception decided by UBI NETWORK, no driver will be dispatched if the full transport price has not been paid in full in accordance with the terms defined in these T&Cs.
The prices shown are in euros (€) and include all taxes (TTC). The Seller reserves the right to change its prices at any time. However, the price applied will be the one in force at the time of definitive validation of the order.
No change or price adjustment may be made without the customer's prior agreement, confirmed in writing (SMS or email).
Prices are shown per km for "transfer" services, by time for vehicle hire, and for "excursion" services as a time-and-distance package including the cost of the distance and the driver's time.
Applicable rates may be consulted with the seller, on the quotation or by phone. Only the rate validated by quotation or order confirmation is authoritative.
The Customer makes their transport request by providing the following information to the seller:
• Mandatory information to take the customer's request into account
• Optional information for a quality service
The Customer checks and validates the booking summary after reviewing it and accepting these T&Cs without reservation.
The Seller sends an order-confirmation email/SMS after payment of the order by the customer and acknowledgement of payment by the seller.
For safety reasons and to respect the vehicle, boarding may be refused to any person who is heavily intoxicated or who behaves in a dangerous or disrespectful manner, or who is likely to damage the vehicle and/or harm the physical and/or moral integrity of the driver.
In the event of inappropriate behaviour during the service (excessive alcohol, offensive remarks, degrading acts) that harms the integrity of persons, whether passengers or driver, the driver may immediately terminate the service, with no possibility of refund.
Any order will be considered definitive after full payment of the price or in accordance with the agreed payment terms. The Seller reserves the right to refuse or cancel any order in the event of fraud, a payment incident or a previous dispute with the Customer, or non-compliance with the validated order due to the presence of additional persons and/or bags.
Likewise, if at the time of pick-up the passengers display behaviour, remarks or a situation unsuited to the circumstances (intoxicated persons, under the influence of drugs, displaying discriminatory attitudes and/or remarks, etc.), the seller reserves the right to simply cancel the pick-up, or will end the service immediately after the information is reported by the driver and communicated to the customer.
UBI NETWORK must preserve the safety of the driver, the customers and other road users.
Any material damage caused by the customer (breakage, deterioration, soiling) will be invoiced to the customer.
Purchases may be paid for by:
The amount to be paid takes into account any rebates, discounts or reductions granted by the Seller, which are specified at the time of the order or in the promotional conditions in force.
The Seller implements procedures to ensure the security of transactions (secure payment platform, SSL protocol, etc.).
The driver will arrive at the address indicated by the Customer when ordering, at the date and time shown on the confirmed booking.
Any material damage, deterioration or soiling caused by the Customer or one of the passengers (stain, vomit, breakage, burn, damage to an interior or exterior part of the vehicle, etc.) will be invoiced to the Customer.
The amount invoiced will correspond either to the quotation of the professional engaged by UBI NETWORK for the repair, or, where professional cleaning is required, to the quotation of the specialised cleaning provider.
The vehicle may be immobilised for the duration of the repairs or cleaning. Where applicable, immobilisation costs corresponding to the loss of earnings may be invoiced in addition. The professional quotations will be sent to the Customer before invoicing.
Any driver delay must be reported immediately to UBI NETWORK by the customer, by phone at +262 692 914 401 or by email at contact@transfert-aeroport.re.
In the event of a significant delay (more than 15 minutes from the time set on the booking), the Customer must inform the Seller so that the incident can be handled in the best conditions for the customer. If the delay exceeds 30 minutes from the scheduled pick-up time, the Customer may request cancellation of the order and obtain a refund of the amounts paid.
If, however, the customer maintains their order, UBI NETWORK will do everything possible within the shortest possible time, consistent with the customer's requirements (plane, ship, professional appointment, etc.), to find a driver to carry out the transport in accordance with the booking.
In the event of a driver no-show despite the information sent to UBI NETWORK, the customer may request a full refund of the service by sending an email to contact@transfert-aeroport.re. No refund request made by any other means will be processed.
If the customer is not present at the place and time of pick-up, the driver immediately informs UBI NETWORK, which will contact the customer by phone and by sending an alert SMS.
If the customer responds to UBI NETWORK's contact attempts by phone and/or SMS within a maximum of 5 minutes after the pick-up time set on the booking:
In the absence of any response to UBI NETWORK's contact attempts and/or in the event of a customer no-show, the transport is definitively cancelled for customer no-show.
All amounts received by UBI NETWORK for the said booking are definitively retained by UBI NETWORK with no possibility of refund for the customer.
If the customer provided the flight number and airline, or cabin number and shipping company, in their booking, UBI NETWORK may track changes to departure or arrival times and adjust the customer's pick-up time at no additional cost. If the information was not provided by the customer or is incorrect, changes to the booking will be invoiced at €12 incl. tax as management fees per modified trip.
For vehicle hire and excursions, any delay exceeding 15 minutes will incur an additional hourly supplement of €50 per extra hour. Any hour started will be invoiced in full.
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of 14 days from the joint validation of the transport service by the customer and the seller to exercise their right of withdrawal without having to give a reason or pay penalties.
To exercise this right, the Customer must inform the Seller of their decision by sending an unambiguous tracked letter to UBI NETWORK, at the postal address specified in Article 2 of these T&Cs.
The right of withdrawal does not apply to transport services ordered by the customer within a timeframe that does not allow the withdrawal period to apply. In these specific cases, the customer expressly waives the withdrawal period:
1. Cancellation by the Customer:
Any cancellation must be communicated to UBI NETWORK by any means (phone, SMS, email, etc.) and in writing (email or registered letter with acknowledgement of receipt) as soon as possible.
2. Change of the service by the customer:
Any change (times, pick-up location, number of passengers, bags, etc.) must be validated by UBI NETWORK and may lead to a revision of the rate, which will be submitted for the customer's approval.
3. Change of the service by UBI NETWORK:
UBI NETWORK may not impose on the customer the sharing of the vehicle or grouping with other customers without having obtained the written consent of all customers to whom shared transport is offered.
UBI NETWORK may ask the customer, exceptionally and for service reasons, to change the pick-up time, subject to availability and the customer's acceptance, without affecting the purpose of the customer's trip (appointment time, airport check-in, etc.). UBI NETWORK may assign another driver to the customer at no additional cost, even in the event of an upgrade.
4. Cancellation by UBI NETWORK:
For safety reasons during a weather or social event, an accident, a driving ban, etc. (force majeure), UBI NETWORK reserves the right to cancel or postpone the service. In this case, the customer will be informed as soon as possible by any means available to UBI NETWORK, and the customer may request a refund or rescheduling of the service at no additional cost.
The Seller's liability is engaged only in the event of proven fault in the performance of its obligations. The Seller cannot be held liable for any indirect damage or financial loss caused by the customer or third parties.
The Seller undertakes to respect the confidentiality of the personal data collected from the Customer and to process it in compliance with the regulations in force (GDPR and the French Data Protection Act). The Customer has the right to access, rectify, object to and delete the data concerning them, which they may exercise by contacting the Seller at the email address indicated in Article 2.
Data processing is carried out by Frédéric LUMAZZI, manager of UBI NETWORK, whom the customer may contact by email at contact@transfert-aeroport.re or by phone at +262 692 914 401 for any information on the processing and protection of personal data.
The data collected is used exclusively for the proper management of the order and of the customer's pick-up for their transport, and in accordance with the obligations of T3P carriers regarding the prior booking required for any pick-up of passengers to carry out, at their request, transport for consideration, pursuant to the decrees of 06/08/2025 on proof of prior booking applicable to taxis, private hire vehicles with driver and two- or three-wheeled motorised vehicles.
Personal data for establishing the prior booking:
Other data necessary to process and perform the order:
Where applicable, the number and category of bags, flight number (airport pick-up), cabin number (if seaport pick-up), reduced-mobility transport (TPMR).
UBI NETWORK will only pass on to the driver the information necessary for the customer's pick-up, banking data being reserved exclusively for UBI NETWORK and its dedicated partner STRIPE.
The customer may access the data concerning them, rectify it, request its erasure or exercise their right to restrict data processing. You may also benefit from the right of access, rectification, erasure, restriction of processing, data portability and the right to object.
The data is kept for 3 years from the performance of the service.
See the website cnil.fr for more information on your rights.
If, after contacting Frédéric LUMAZZI, manager of UBI NETWORK, the customer considers that their rights are not being respected, they may lodge a complaint with the FRENCH DATA PROTECTION AUTHORITY – CNIL either via https://www.cnil.fr/fr/plaintes or by post to the following address: 3 place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07.
These T&Cs are governed by French law.
In the event of a dispute, the Customer must first contact UBI NETWORK to find an amicable solution. In accordance with Articles L612-1 et seq. of the French Consumer Code, the Customer may use, free of charge, a consumer mediator with a view to the amicable resolution of the dispute.
UBI NETWORK is a member of MEDIATION PROFESSIONNELLE, Rue Marc Sangnier – 33130 BEGLES (France), a consumer mediator appearing on the official list of consumer mediators since 16/10/2018.
In the absence of an amicable agreement or mediation, any dispute will be brought before the Judicial Court or mixed commercial court of SAINT DENIS DE LA REUNION.
If any clause of these T&Cs is declared null or unenforceable, the other provisions will remain fully in force.
T&Cs in force as of 08/12/2025
SIRET 93186858200012 – EVTC 974240031 – T3P booking-centre register No. 14734304