Privacy Policy

Collection of personal data

As part of our airport transfer services, we collect the following personal data:

• First and last name
• Email address
• Phone number
• Flight information (number, date, time)
• Pick-up and drop-off address
• Number of passengers and bags
• Special requests (baby seat, disabled access, etc.)

Purposes of processing

Your personal data is collected and processed in order to:

• Process and confirm your transfer bookings
• Ensure follow-up and coordination of the service
• Contact you in the event of a change or problem
• Manage billing and payments
• Improve our services
• Comply with our legal obligations

Legal basis

The processing of your data is based on the performance of the transfer service contract that you enter into with us when you make your booking.

Data recipients

Your personal data may be passed on to:

• Our partner drivers for the performance of the service
• Our secure payment providers (Stripe)
• Our administrative and accounting services
• The competent authorities where required by law

Retention period

Your data is kept for as long as necessary for the purposes for which it was collected:

• Booking data: 3 years after the service
• Accounting data: 10 years in accordance with legal obligations
• Marketing data: 3 years after the last contact

Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access to your personal data
• Right to rectify inaccurate data
• Right to erasure under certain conditions
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at: contact@transfert-aeroport.re

Data security

We implement appropriate technical and organisational measures to ensure the security of your personal data and to prevent its alteration, accidental loss or unauthorised access.

Cookies

Our site uses technical cookies necessary for the proper functioning of the booking service. These cookies do not require prior consent as they are essential for providing the requested service.

Contact

For any question regarding this privacy policy or the exercise of your rights, you can contact us:

• By email: contact@transfert-aeroport.re
• By phone: +262 692 914 401